RP
Raffael P
1 reviews | Active since Aug 2013
02 Dec 2015, 07:55
No goods delivered with guaranteed delivery
I ordered some goods of your site on the 30th November with guaranteed next day delivery. No need to say that i haven't received anything. My order number is ***.<br> No answer to my mails, facebook, and no information available via calls.<br> <br> It was for my sons birthday party entertainment. <br> <br> Thank you for nothing<br>
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takealot.com's replyOfficial
02 Dec 2015, 10:58Hello leraffy,
Thank you for taking our complaints team's call to assist with this matter. As explained your order got stuck in our system and was not processed as it should have been. We apologise for the inconvenience this has caused. We've escalated this to our warehouse management team to investigate so that the necessary corrections can be made to prevent this from happening again.
In the meantime we'll have your shipping fee credited back to you and will make sure that your parcel is delivered to you ASAP. Our team will keep you posted on the status of this matter.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to assist with this matter. As explained your order got stuck in our system and was not processed as it should have been. We apologise for the inconvenience this has caused. We've escalated this to our warehouse management team to investigate so that the necessary corrections can be made to prevent this from happening again.
In the meantime we'll have your shipping fee credited back to you and will make sure that your parcel is delivered to you ASAP. Our team will keep you posted on the status of this matter.
Sincerely,
takealot.com
takealot.com's reply02 Dec 2015, 10:58
Official
Hello leraffy,
Thank you for taking our complaints team's call to assist with this matter. As explained your order got stuck in our system and was not processed as it should have been. We apologise for the inconvenience this has caused. We've escalated this to our warehouse management team to investigate so that the necessary corrections can be made to prevent this from happening again.
In the meantime we'll have your shipping fee credited back to you and will make sure that your parcel is delivered to you ASAP. Our team will keep you posted on the status of this matter.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to assist with this matter. As explained your order got stuck in our system and was not processed as it should have been. We apologise for the inconvenience this has caused. We've escalated this to our warehouse management team to investigate so that the necessary corrections can be made to prevent this from happening again.
In the meantime we'll have your shipping fee credited back to you and will make sure that your parcel is delivered to you ASAP. Our team will keep you posted on the status of this matter.
Sincerely,
takealot.com