No getting my refud

[URL Removed] collected their damaged sunglasses after I struggled for days to get them collected. Now they are not crediting or refunding the account. They are not even communicating. When I tracked the collection status it is still on logged. When u send an email 16 different people email for the same thing all saying we have been trying to get hold of you with no success. You then dont know who to respond to and the call centre is not helpful. I need my money back please! [URL Removed] was not like this I think it's because the customer Base is huge now they can toy with us. Never had this issue with [URL Removed]