No follow through or ownership on technical queries at Takealot

I bought a CCTV kit from Takealot. The DVR had a problem and no one could explain why. They asked the supplier to collect the DVR, but it was the incorrect supplier who in any case lost the device. Takealot took around a month to replace the unit, but the new one came with a small booklet manual which was half complete and had no correct instruction on how to connect to the unit remotely. They do not want to connect me to the seller either. I have spoken to almost every support person who simply closes the ticket, but there is no ownership of any support ticket to follow through and the support (no dragging on for 5 months) is shocking. Seems there is no one there who can stick out a support request until resolved (Zelda Fredericks did do a good job). Seems Takealot is now only pushing cheap products without any decent support.