GR
Graham R
1 reviews | Active since Mar 2011
03 Feb 2015, 16:21
No Feedback to Query
I sent an email to the Info email address on the 26th January 2015 to query about the Kindle's that are available through Takealot. The description for the Kindle's is identical and I needed to clarify which year model the Kindle Paperwhite Wifi only is. <br> <br> I followed up with my initial email Yesterday with no feedback at all. This is not the 1st time this has happened, and when this happened the last time the cause was a \technical glitch"where the emails were getting sent to an old"
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
03 Feb 2015, 16:47Hello Archi3,
We agree that having to vent on Hello Peter to get feedback on a simple request is not the way to go. Sorry for the recurring troubles, it's really disappointing to hear & not the kind of experience we like our customers to have. Our complaints team will try to find your initial e-mail & get you the requested product specs as quickly as possible. Please give them a little bit of time to do so after which they'll be in contact with feedback.
Sincerely,
takealot.com
We agree that having to vent on Hello Peter to get feedback on a simple request is not the way to go. Sorry for the recurring troubles, it's really disappointing to hear & not the kind of experience we like our customers to have. Our complaints team will try to find your initial e-mail & get you the requested product specs as quickly as possible. Please give them a little bit of time to do so after which they'll be in contact with feedback.
Sincerely,
takealot.com
Best regards,
takealot.com's reply03 Feb 2015, 16:47
Official
Hello Archi3,
We agree that having to vent on Hello Peter to get feedback on a simple request is not the way to go. Sorry for the recurring troubles, it's really disappointing to hear & not the kind of experience we like our customers to have. Our complaints team will try to find your initial e-mail & get you the requested product specs as quickly as possible. Please give them a little bit of time to do so after which they'll be in contact with feedback.
Sincerely,
takealot.com
We agree that having to vent on Hello Peter to get feedback on a simple request is not the way to go. Sorry for the recurring troubles, it's really disappointing to hear & not the kind of experience we like our customers to have. Our complaints team will try to find your initial e-mail & get you the requested product specs as quickly as possible. Please give them a little bit of time to do so after which they'll be in contact with feedback.
Sincerely,
takealot.com
Best regards,