No feedback terrible service

I ordered a duvet and the driver broke the bag it came in, I didn't even take the item out of the packaging and logged a return. I was refused a refund but eventually told that they would courier it back to me (not sure why) and then I needed to log the return AGAIN and then they would log an exception.

Sounds good, but they don't reply to me or the courier who told me they need an auth code to collect it. Why on earth would they need to return it to me and me return it again (wasting more time and money), not reply to me or the courier and treat me this way?

Takealot isn't what it used to be, not sure who manages customer services but they need to be fired.

Sinovuyo.N (takealot.com)

Aug 5, 2024, 20:56 GMT+2

Good day

Thank you for your response.

Kindly be advised your return has been prepped and will be shipped out on waybill: D01RRN85XNZO6WB

You may use the below link to track the whereabouts of your return.

Please advise once you have received your return so that we may proceed in escalating this matter for an exception to be approved.

If you need any further assistance, please do let me know. I would be more than happy to assist wherever I am able to.

Have a great day.

Kind Regards, Sinovuyo.N

Date of experience: July 31, 2024