1 reviews | Active since Jan 2016
No feedback on takealot order query!!!!
<p>I placed an order with Takelot on the 11th for an Ethernet cable.</p> <p> </p> <p>The expected delivery date was today the 20th of May 2016, went and checked on the site to track my order and it still stated that it was at the warehouse which means that it was going to miss the indicated delivery date of the 20th of May 2016. I decided to phone in and ask them what is going on, after i got thru to a lady in the call centre i had to hold on for about 5 minutes as she was checking with the buyer what is going on???</p> <p> </p> <p>She came back to ask me for my mobile number so that she could phone me back as the buyer is still finding out...that was yesterday morning at 9:30am. It si shocking that i did not get any feedback from takealot, since they have been charging for all their deliveries it is like they dont care about their service..</p> <p> </p> <p>I really am appauled by this and actually want to cancel my order now and ask for a refund.</p>
Hello Hentus
We are truly sorry that you have not experienced the excellent service delivery that we pride ourselves on and for any inconvenience that may have been caused.
Thank you for speaking to Sheena today and for your understanding regarding the circumstances for the delay.
As promised, we will keep an eye on this for you and ensure delivery takes place on Monday.
Regards
Takealot.com
Hello Hentus
We are truly sorry that you have not experienced the excellent service delivery that we pride ourselves on and for any inconvenience that may have been caused.
Thank you for speaking to Sheena today and for your understanding regarding the circumstances for the delay.
As promised, we will keep an eye on this for you and ensure delivery takes place on Monday.
Regards
Takealot.com
