SR
Shrian R
1 reviews | Active since Aug 2009
13 Feb 2015, 09:40
No feedback on return, horrible attitude by staff
I returned a defective watch and heart rate monitor on 20 January 2015.<br> Since the item was collected, I have received not so much as an email to confirm that item has reached the warehouse, or that it is undergoing evaluation.<br> <br> Three weeks later (today) when I called into the call centre, I spoke to an agent named Ashley who was neither friendly, sympathetic or the least bit helpful.<br> <br> I asked that she escalate this request whereby she said that she is \not just sitting here and listening to me"and has sent an email.<br> My calls for someone to take ownership of this had fallen on deaf ears.<br> <br> It is with a heavy heart I take to Hello Peter"
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takealot.com's replyOfficial
13 Feb 2015, 10:15Hello shrian,
It's such a shame that you've had to come to Hello Peter for assistance & we're really sorry for the poor experience you've had with our call centre. Considering you've not heard a thing from us since the 20th of Jan, this really is unacceptable and very disappointing to hear. Please accept our sincerest apologies, as this isn't the way we like to, or usually go about helping customers.
We'd appreciate the opportunity for our complaints team to get an update on the return & address the issues you've raised. They'll then be in touch with a possible solution on how to resolve this soonest.
Regards,
takealot.com
It's such a shame that you've had to come to Hello Peter for assistance & we're really sorry for the poor experience you've had with our call centre. Considering you've not heard a thing from us since the 20th of Jan, this really is unacceptable and very disappointing to hear. Please accept our sincerest apologies, as this isn't the way we like to, or usually go about helping customers.
We'd appreciate the opportunity for our complaints team to get an update on the return & address the issues you've raised. They'll then be in touch with a possible solution on how to resolve this soonest.
Regards,
takealot.com
takealot.com's reply13 Feb 2015, 10:15
Official
Hello shrian,
It's such a shame that you've had to come to Hello Peter for assistance & we're really sorry for the poor experience you've had with our call centre. Considering you've not heard a thing from us since the 20th of Jan, this really is unacceptable and very disappointing to hear. Please accept our sincerest apologies, as this isn't the way we like to, or usually go about helping customers.
We'd appreciate the opportunity for our complaints team to get an update on the return & address the issues you've raised. They'll then be in touch with a possible solution on how to resolve this soonest.
Regards,
takealot.com
It's such a shame that you've had to come to Hello Peter for assistance & we're really sorry for the poor experience you've had with our call centre. Considering you've not heard a thing from us since the 20th of Jan, this really is unacceptable and very disappointing to hear. Please accept our sincerest apologies, as this isn't the way we like to, or usually go about helping customers.
We'd appreciate the opportunity for our complaints team to get an update on the return & address the issues you've raised. They'll then be in touch with a possible solution on how to resolve this soonest.
Regards,
takealot.com