No feedback on payment system issues

I have been dealing with Maxine and my private banker to figure out what the reason for my frequent failed transactions could be.<br> Maxine got me in contact with someone named Bonnie Sinnis, who professed that the problem was an FNB one.<br> <br> I then got my banker involved to delve deeper into the issue, until a few days back, when I found that my colleagues at ABSA are experiencing the exact issue which I have personally witnessed.<br> <br> After taking this back to Maxine, she then ****, claiming that they are dealing with my banker (I read this email to him whilst on the phone and he confirmed that this is not the case).<br> I challenged Maxine as to why they are adamant on latching onto my banker (whom will no longer entertain their queries) as this is a Takealot issue and not a bank specific issue.<br> <br> Only a fool would not be able to see this, and Maxine's lack of response and feedback clearly shows that this issue is way beyond her depth of capability.<br> <br> Takealot, fix your problem, stop blaming my bank, and give me daily feedback.<br> The service thus far has been despicable.