1 reviews | Active since Dec 2012
No feedback on lost delivery
Received an SMS from Mr D on Wednesday that my package would be delivered before 3pm. But close on 4pm I had nothing - called them and was told by the agent that they cant contact the driver. As i leave the office at 4, I told her it was too late and as she can't tell me when or even IF they will be here today, she must reschedule to the next day. Yesterday I got an SMS saying my delivery will be made by 12pm, guess what, nothing. And MR D couldn't help as they are having 'technical difficulties' - neither could the Takealot agent I spoke to close on 4pm yesterday who told me to 'just wait till someone contacts me with feedback'. As yet, no one has contacted me. Please tell me Takealot that you are doing something about this, or if my package has been lost? I understand there is an issue, but this is when being proactive and communicating with your customers would go a long way.
Shopping with us is supposed to be a simple matter of placing your order and receiving it. We're sorry that this hasn't been the case and that we've messed you around with your delivery. It should also not have been this difficult to get an update on your order and we agree that we should have been the ones to reach out to you. We've instructed our complaints team to liaise with the relevant courier to confirm the whereabouts of your order and when delivery will be completed. They'll also get clarity on why delivery was missed and feedback to you.
Once again we apologise for the unpleasant experience. We'll do our best to get this delivery completed ASAP.
Sincerely,
takealot.com
Shopping with us is supposed to be a simple matter of placing your order and receiving it. We're sorry that this hasn't been the case and that we've messed you around with your delivery. It should also not have been this difficult to get an update on your order and we agree that we should have been the ones to reach out to you. We've instructed our complaints team to liaise with the relevant courier to confirm the whereabouts of your order and when delivery will be completed. They'll also get clarity on why delivery was missed and feedback to you.
Once again we apologise for the unpleasant experience. We'll do our best to get this delivery completed ASAP.
Sincerely,
takealot.com