No feedback on faulty items return for more than a month

I returned a faulty hairdryer and straightener set which was collected on the 2nd of September already. Since collected, the status update of my return had not changed since the 3rd of September stating" PRODUCT TO BE EVALUATED BY MERCHANT. AWAITING TRANSIT TO MERCHANT" I have spoken to 3 different agents- Sharlton, Rhoda and Ruchelle who all keep giving giving me this same feedback: "Kindly note that this matter has been escalated to the relevant department and we are still currently awaiting feedback, once received, we will revert back to you accordingly." They have promised to phone me back, no one has bothered to call or respond to my NUMEROUS email requesting feedback.

The guarantee on the styling products has expired in the period of being "evaluated" by Takealot and in the mealtime I have been inconvenienced and had to fork out money to buy new hair styling products!!!

This is the absolute WORST service I have ever seen!!!