No feedback on delayed delivery

So I ordered a few items on the Takealot site, having been a customer since inception and always getting great service, but this is now the second time where a single item on my list is delayed due to no stock at the supplier side. Yes, I understand they cannot help that but they can, AT LEAST, sms, email or call me and say me "hey listen, the order is delayed, supplier is out of stock on item XYZ". They used to back in the day but seems no more.

I ordered from them, on average, once a month. But this being the second time this has happened in the last 3 months, it is becoming ridiculous. Their pricing has also become of the sorts that buying the same items from another store is a very much the same whereas they used to be cheaper.

Oh, and don't try phoning their call center either. You have the same experience like when calling a government institution. I held on for 20 minutes (I have a screen grab of this) and was yet to talk to anyone before I eventually hung up giving it up as a bad joke.

I'm not one of their biggest customers, but losing 100's of small customers like me, and I am now officially finished with them, will hurt more than losing one big customer. I hope someone there reads this and starts making a plan to make them great again. Alas, I will never know...