TA
Tracey A
1 reviews | Active since Sept 2012
15 Dec 2015, 01:19
No feedback as promised in a call
Well this regarding a call I got on the 4th December from a escalations team member and she said she will investigate and call me back. Well 11 days later and guess what... no call back. I don't want to speak to no team leader or escalations team member!!!!I WANT THE OPERATIONS MANAGER TO CALL ME, NO ONE ELSE I WILL NOT GIVE ANY ONE ELSE THE OPPORTUNITY TO TRY AND MAKE ME A HAPPY TAKEALOT CUSTOMER OR TRY AND PERSUADE ME TO SPEAK TO THEM BESIDES THE OPERATIONS MANAGER!!!
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takealot.com's replyOfficial
15 Dec 2015, 14:03Hello tracey23,
Thank you for taking our complaints team manager's call. As discussed we have requested our Head of Customer Service to contact you to address your grievances further. We kindly ask that you give her until Friday latest to get in touch with you so that she has time to fami****ise herself with the details of your complaint.
Kind Regards,
takealot.com
Thank you for taking our complaints team manager's call. As discussed we have requested our Head of Customer Service to contact you to address your grievances further. We kindly ask that you give her until Friday latest to get in touch with you so that she has time to fami****ise herself with the details of your complaint.
Kind Regards,
takealot.com
takealot.com's reply15 Dec 2015, 14:03
Official
Hello tracey23,
Thank you for taking our complaints team manager's call. As discussed we have requested our Head of Customer Service to contact you to address your grievances further. We kindly ask that you give her until Friday latest to get in touch with you so that she has time to fami****ise herself with the details of your complaint.
Kind Regards,
takealot.com
Thank you for taking our complaints team manager's call. As discussed we have requested our Head of Customer Service to contact you to address your grievances further. We kindly ask that you give her until Friday latest to get in touch with you so that she has time to fami****ise herself with the details of your complaint.
Kind Regards,
takealot.com