No faking way, Takealot

I buy quite frequently from Takealot and in general have had a good experience with them. I also like that they have collecting points in major cities. Recently however, I've had a bad experience with them when I ordered a Sandisk micro SD card. When I opened the delivery box after collecting the item from their pickup point, which is 20 km from my home, I saw that the card was ****. It looked exactly like a Sandisk product, colours and and all, but nowhere was it marked "Sandisk". I arranged with Takealot to return it, so back I went to the pickup point. The terms of returning a product states that it has to be in the original product packaging, which it was, as I had not even removed the card from its blister pack. At the pickup point the staff however refused to accept it, stating that it must also be in the delivery box, as it is a small item and could easily be lost. Surely they had a spare box somewhere they could use? But back I went home, and returned with the delivery box which they then accepted. So all in all I had to travel 120 km. I opted for a refund, but had I chosen a replacement, and had to pick it up from the collection point, my total distance would have been 160 km. When I wrote a review about the **** card to warn other buyers to be on the lookout, Takealot rejected the review, stating that they "are investigating, and would get back to me". Obviously that's just garbage, because they have already refunded me, thereby acknowledging that the item was indeed ****. So one has to question Takealot's transparency when it comes to **** products. I guess they are protecting their vendors, but what about their customers? Don't they have the right to know about **** products?