No Exchange

I have been a very good customer of them for years now spending quite a bit of money with them, until I have to exchange defective equipment. The staff keeps on telling me they will escalate the problem, but that is a lie. No one ever comes back to me with any type of answer as promised and has no idea what the previous agent said or did.

I have bought a HDMI over CAT converter that just stopped working. Now they don't seem to wan t to exchange the item, mumbling on about a RF cable. I said they can keeps all the bits from the new package and even keep the new packaging. All I want is the sender and the receiver.