JB
Jaco B

1 reviews | Active since Mar 2021

06 Apr 2023, 16:12

No email or call center phone number any more.

They are no longer responding to email communication, you can only communicate with them via Bot on the website. It is pathetic that such a big company make it impossible to have human communication. Your AI intelligence is not nearly good enough to answer problems. I ordered 2 of the same thing as I need 2 sets of it, now one is cancelled because of stock issues, it is impossible to speak to someone to have the single one they are sending cancelled, Now I have to wait for the order to arrive then log a cancellation, which will take the courier another day to collect and then wait for it to be returned. It is very clear that there profit margins is so high that they don't care about streamlining things to save money and also to save clients having to waste time for the refunds. It is past pathetic, that they are so desperate not to give people jobs, that they would run their business with wasteful expenditure principle's.

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