NO delivery update and or feedback

Shocking Service received ...or not even received as yet because im still wondering *** is going on placed an order on monday delivery was set for Wednesday its now thursday and my parcel hasnt even shipped yet, but delivery still says "expected on wednesday" what in the hell is going on. i logged 2 seperate incidents one said he will get back to me...the other has yet to answer me... at this point im basically thinking ive been ****** from