No delivery, poor service and communication

Delivery was due to today. I had not received any communication that the package was arriving today. I phoned in (and after a long collective wait) I finally got through to the call center. It appeared that the package was not on its way - Ashley Classen, the consultant, said he would investigate and come back to me within one hour. I've waited for over 2 hours - no response so I phoned again. Consultant said she had no idea what's going on with my delivery. She gave me the usual stories...<br> I asked to speak to a manager but everybody's busy. I was told someone will get back to me at some point in time - that's the only promise I have. <br> Call center is impotent in terms of resolving anything. Not the first time this has happened to me. Frustrated and still waiting. Even if I received a call to tell me how far things were that would be fine - but no, that it too far for this organisation. This is just pathetic.