VR
Verosha R
1 reviews | Active since Sept 2013
24 Nov 2015, 10:45
No Delivery Over A Month
I have placed an order for 2 games on the 14/10/2015 today is the 24/11/2015 and i still have not received the game. i am utterly disappointed as delivery should have happened on the 20/11/2015. i have called the call center and unfortunately no one is able to assist me in regards to when will i be getting it. Takealot is advertise a lot of things which they don't have stock off and it is rather unfair on the purchasers! I WILL NOT BUY FROM TAKEALOT AGAIN AND I WILL TELL EVERYONE I KNOW ABOUT WHAT BAD SERVICE I RECEIVED!!!
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takealot.com's replyOfficial
24 Nov 2015, 12:19Hello Verosha.R,
We understand your frustration with this situation and we apologise for the poor experience you've had with this order. As discussed with our complaints team the game is still on order from the supplier and they're liaising with the relevant buyer to get an update on the status of the stock. This delay should have been communicated to you the minute we became aware of it and we apologise that this hasn't happened. We'll also further investigate why this didn't happen and address it accordingly with the responsible parties.
Our complaints team will be in touch with you again the minute they've received the relevant feedback. We'd really like to make up for this bad experience and will do our best to get this matter resolved ASAP.
Sincerely,
takealot.com
We understand your frustration with this situation and we apologise for the poor experience you've had with this order. As discussed with our complaints team the game is still on order from the supplier and they're liaising with the relevant buyer to get an update on the status of the stock. This delay should have been communicated to you the minute we became aware of it and we apologise that this hasn't happened. We'll also further investigate why this didn't happen and address it accordingly with the responsible parties.
Our complaints team will be in touch with you again the minute they've received the relevant feedback. We'd really like to make up for this bad experience and will do our best to get this matter resolved ASAP.
Sincerely,
takealot.com
takealot.com's reply24 Nov 2015, 12:19
Official
Hello Verosha.R,
We understand your frustration with this situation and we apologise for the poor experience you've had with this order. As discussed with our complaints team the game is still on order from the supplier and they're liaising with the relevant buyer to get an update on the status of the stock. This delay should have been communicated to you the minute we became aware of it and we apologise that this hasn't happened. We'll also further investigate why this didn't happen and address it accordingly with the responsible parties.
Our complaints team will be in touch with you again the minute they've received the relevant feedback. We'd really like to make up for this bad experience and will do our best to get this matter resolved ASAP.
Sincerely,
takealot.com
We understand your frustration with this situation and we apologise for the poor experience you've had with this order. As discussed with our complaints team the game is still on order from the supplier and they're liaising with the relevant buyer to get an update on the status of the stock. This delay should have been communicated to you the minute we became aware of it and we apologise that this hasn't happened. We'll also further investigate why this didn't happen and address it accordingly with the responsible parties.
Our complaints team will be in touch with you again the minute they've received the relevant feedback. We'd really like to make up for this bad experience and will do our best to get this matter resolved ASAP.
Sincerely,
takealot.com