PB
Piere B

1 reviews | Active since Jun 2015

04 Jun 2015, 09:30

No Delivery order on 28 May 2015 and still waiting

Online small Order from Takealot on 28 May 2015, delivery date said to be 02/06/2015<br> <br> No delivery on 02/06/2015 and no call, online tracking showing: Delivery attempt failed, Customer - Not available, bull!!!!!!<br> <br> I Phoned on 03/06/2015 and they apparently did not have my contact details, delivery team promised to deliver between 18:00 and 19:00 on 03/06/2015, no one pitched and had to wait and cancel other appointments.<br> <br> I phoned again 04/06/2015 and they could not get hold of me and i was not home according to them, no calls received and no one came to my home address.<br> <br> Since Takealot and Kalahari joined it seems to become a disaster as i would never got this bad service from Kalahari and never have, even for a small order.<br> <br> I suggest order end pick up by yourself / or not using Takelot as an online store at all.<br> <br>

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Replies (1)
takealot.com
takealot.com's reply04 Jun 2015, 09:41
Official
Hello PieredB,

Our complaints team will investigate this with the courier involved and find out if attempts were made to contact you upon delivery & why this hasn't been resolved yet. Shopping with us shouldn't be this frustrating & we apologise for the poor experience & will do our best to get the matter straightened out ASAP.

Our complaints team will be in touch as soon as they've gathered the necessary information.

Sincerely,
takealot.com