MM
Molebogeng M

1 reviews | Active since May 2014

03 Jun 2015, 06:05

No delivery - Order number ***

I have spoke to over 4 agents about my order, asked for it to be cancelled after it did not get delivered and till now I'm waiting for my money back and confirmation of cancellation<br> <br> 1. I placed an order Tuesday 26 May and paid R35 for deliver Wednesday 27 May <br> 2. I did not receive that order Wednesday.... and nothing Thursday... <br> 3. I send an email Thursday 28 May to advise on this I get told delivery will be done Friday and apologies (Jason rep**** to my mail)<br> 4. At 4pm there is still no delivery and I ask for a cancellation and my money back - till today I have not received anything <br> 5. I get calls and emails asking me to return the package... Which I did not even receive but no one is giving me my money back<br> <br> Now I ask very nicely for my money to be returned to me I am very irritated at this point. Please confirm when the money will be paid.

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Replies (1)
takealot.com
takealot.com's reply03 Jun 2015, 08:31
Official
Hello Lebo Mogotsi ,

Shopping with us shouldn't be this frustrating & we apologise for the irritation caused. It's unacceptable that you've not received your order or a refund confirmation by now & we'll make sure this is sorted out soonest. Our complaints team will be in touch with you shortly to assist in getting this resolved.

Sincerely,
takealot.com