SA
Sheema A
1 reviews | Active since Dec 2014
20 Apr 2015, 16:47
No delivery once again
I placed my order last week. On Thursday last week ONE item from my order of 15 items was delivered and other item which was NOT mine was delivered to me.<br> These items were packaged seperately, and both had my details on them.<br> I have now spoken to 8 different consultants who I am not sure fully understand what happened as they all give me a different excuse.<br> It is now Monday afternoon, and I still haven't received any joy from the call centre and obviously my items are still NOT DELVIVERED.<br>
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takealot.com's replyOfficial
20 Apr 2015, 16:53Hello Sheema1234,
Thanks for letting us know about this & sorry for the mix up with your order. We can imagine your frustration by now with having to deal with several agents & still not getting this sorted out. We'll make sure that our complaints team manager looks into this & gets you an update on why this happened as well as when we'll get your correct order delivered to you.
We'll make sure this is tended to soonest, but will need a bit of time to gather all the information required to resolve this. Once this is done our team will be in touch.
Sincerely,
takealot.com
Thanks for letting us know about this & sorry for the mix up with your order. We can imagine your frustration by now with having to deal with several agents & still not getting this sorted out. We'll make sure that our complaints team manager looks into this & gets you an update on why this happened as well as when we'll get your correct order delivered to you.
We'll make sure this is tended to soonest, but will need a bit of time to gather all the information required to resolve this. Once this is done our team will be in touch.
Sincerely,
takealot.com
takealot.com's reply20 Apr 2015, 16:53
Official
Hello Sheema1234,
Thanks for letting us know about this & sorry for the mix up with your order. We can imagine your frustration by now with having to deal with several agents & still not getting this sorted out. We'll make sure that our complaints team manager looks into this & gets you an update on why this happened as well as when we'll get your correct order delivered to you.
We'll make sure this is tended to soonest, but will need a bit of time to gather all the information required to resolve this. Once this is done our team will be in touch.
Sincerely,
takealot.com
Thanks for letting us know about this & sorry for the mix up with your order. We can imagine your frustration by now with having to deal with several agents & still not getting this sorted out. We'll make sure that our complaints team manager looks into this & gets you an update on why this happened as well as when we'll get your correct order delivered to you.
We'll make sure this is tended to soonest, but will need a bit of time to gather all the information required to resolve this. Once this is done our team will be in touch.
Sincerely,
takealot.com