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Duduzile M

1 reviews | Active since Aug 2012

30 Oct 2015, 15:08

No delivery on promised day

I placed an order (#***)for my business on the 27th and paid by credit card. I was told I would have it by Friday the 30th. After checking constantly for the status of the order and still seeing nothing, I call at 14:45 on Friday the 30th to find out what was going on. I was then told that there was a delay and that I would only get my order on Monday. This means my business has to be on hold for an entire week as I needed to do the work tomorrow. I am very disappointed as I would have expected to be notified in time so that I can make other arrangements.

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Replies (1)
takealot.com
takealot.com's reply30 Oct 2015, 16:05
Official
Hello Annoyed_183,

We're sorry for the concern this situation has caused you. We've escalated this matter to our courier management team and they've confirmed that we'll make sure that your parcel is delivered to you today still. Our courier will be in touch with you to confirm your preferred delivery address shortly.

Once again we apologise for the unnecessary stress caused and we'll make sure this delivery is completed today as promised.

Kind Regards,
takealot.com