No delivery of goods ordered and paid for. I

I ordered goods and paid for on the 2 Dec. Order No # ********** 7 They were due to arrive by 7 Dec up to now I have had good service from Takealot but not this time. Many phone calls and 2 e-mails later I might just as well not have bothered to query. Email response twice is they will escalate and revert to me. No one has got back to me. Jason Horn wrote a polite email on 8.12.2017 You will be notified of your updated delivery date shortly. Lee Ann Maritz on the 11. 12.2017-I have escalated to the relevant departments and will revert back once feedback is received Neither of them have reverted. Today at 1015 I phoned the hepline for the umpteenth time to ask to speak to someone more senior than Pearl Nkanyazi who answered the phone , it seems everyone was too busy and I was rather short at this response and she put the phone down on me. I asked in one of the e-mails for them to either reissue the order, as it has obviously got lost. It left their warehouse on the 2nd December or else for a refund. No response to either request Does Takealot understand how incredibly frustrating bland responses with no follow up are!!