1 reviews | Active since Mar 2014
No delivery of goods even though payment was made
I purchased goods online 2 weeks ago and have not received the goods yet. I have called Mr delivery several times and each time they say they don't have the correct address and each time I give them the correct address yet no delivery is made. They have even asked for an alternate address which was also given. I have also discussed the matter with the manager, Raymond of the branch and yet no delivery was made. I called take-a lot for assistance and they have been giving me the run around. the returns department cancelled the return as I have not received anything to return, the call centre and customer care have no cared to assist me but simply give me the run around. All I want is my money back as well as ebucks
We shouldn't have allowed this matter to escalate to this point and we apologise for the poor experience and service you've received. Thank you for taking our complaints team's call earlier to assist with your return and refund request. They're liaising with the relevant departments to make the necessary arrangements and will make sure this is actioned soonest.
This is not the kind of experience we aim to give our customers and we apologise for the frustration caused. We'll address the manner in which your query was dealt with with the responsible parties and provide them with the necessary coaching on how to better deal with matters like these in future.
Sincerely,
takealot.com
We shouldn't have allowed this matter to escalate to this point and we apologise for the poor experience and service you've received. Thank you for taking our complaints team's call earlier to assist with your return and refund request. They're liaising with the relevant departments to make the necessary arrangements and will make sure this is actioned soonest.
This is not the kind of experience we aim to give our customers and we apologise for the frustration caused. We'll address the manner in which your query was dealt with with the responsible parties and provide them with the necessary coaching on how to better deal with matters like these in future.
Sincerely,
takealot.com