No delivery, no support service.

<p>I ordered some Christmas gifts on Takealot.com, first checking carefully whether they would be delivered in time. The delivery date was 23 Dec, so I placed my order, to be delivered to my sister in Durban. I got a confirmation email to say the parcel would be delivered on the 23rd. <br />On the 23rd, my sister got a phonecall around 6am to say the parcel would be delivered soon. It did not arrive.<br />The next day, I tracked the parcel via Takealot.com, where the status is, "En Route for delivery", and that they would inform me of any changes - which they did not. <br />That day I tried to contact Takealot to find out when the parcel would be delivered. The only contact mechinism they have for customers, is to email them via their website - to which I recieved an automated response requesting me to be patient while they attend to high volumes.<br />In the meantime I traced the phonecall that my sister got, to the courier, Skynet. After trying a few of their phone numbers and different departments, someone finally answered the phone. This person was unprofessional and could not assist. In an attempt to help, he gave me the number for the person who supposedly handles Takealot parcels, Stacey. She did not answer either of the two numbers I was given for her.<br />It is now the 26th.<br />The Christmas gifts never arrived. There has been no word from Takelot, and my parcel's status has not been updated on their site. Takealot cannot handle large volumes and is painfully lacking in the service department. They do not keep in contact with their courier, so together with the horrible service from Skynet, they make a useless and frustrating combination that I would not recommend to anyone.</p>