SB
Shaun B
1 reviews | Active since Jan 2014
21 Dec 2015, 06:54
No Delivery, No Service, Zero Accountability
I purchased a Samsung 65 Inch Curved TV on the 28 November 2015, this item has still not been delivered. My partner waited patiently over the past weekend for delivery as I am in Dubai on business, we both spent countless hours phoning the call center on ***. Sadly, the feedback for the delivery date of the 19th December was, \the delivery is in-route and will be delivered"as arranged by Chevon Prins on the 11 December 2015. Yesterday we managed to speak to a team lead"
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takealot.com's replyOfficial
21 Dec 2015, 14:04Hello shaunqbotha,
It's unfortunate that we've allowed this matter to escalate to this point. Had your request for delivery on the 19th been processed correctly we could have avoided this whole situation. We understand the concern this has caused especially considering the value of this item and we sincerely apologise for the unnecessary hassle. Rest assured we will escalate this matter to the relevant management team to address the poor processing of your request with the agents in question.
As arranged with our courier management team your delivery will take place this evening after 6pm. Our complaints team will monitor the status of your parcel to ensure that this is actioned as promised.
Sincerely,
takealot.com
It's unfortunate that we've allowed this matter to escalate to this point. Had your request for delivery on the 19th been processed correctly we could have avoided this whole situation. We understand the concern this has caused especially considering the value of this item and we sincerely apologise for the unnecessary hassle. Rest assured we will escalate this matter to the relevant management team to address the poor processing of your request with the agents in question.
As arranged with our courier management team your delivery will take place this evening after 6pm. Our complaints team will monitor the status of your parcel to ensure that this is actioned as promised.
Sincerely,
takealot.com
takealot.com's reply21 Dec 2015, 14:04
Official
Hello shaunqbotha,
It's unfortunate that we've allowed this matter to escalate to this point. Had your request for delivery on the 19th been processed correctly we could have avoided this whole situation. We understand the concern this has caused especially considering the value of this item and we sincerely apologise for the unnecessary hassle. Rest assured we will escalate this matter to the relevant management team to address the poor processing of your request with the agents in question.
As arranged with our courier management team your delivery will take place this evening after 6pm. Our complaints team will monitor the status of your parcel to ensure that this is actioned as promised.
Sincerely,
takealot.com
It's unfortunate that we've allowed this matter to escalate to this point. Had your request for delivery on the 19th been processed correctly we could have avoided this whole situation. We understand the concern this has caused especially considering the value of this item and we sincerely apologise for the unnecessary hassle. Rest assured we will escalate this matter to the relevant management team to address the poor processing of your request with the agents in question.
As arranged with our courier management team your delivery will take place this evening after 6pm. Our complaints team will monitor the status of your parcel to ensure that this is actioned as promised.
Sincerely,
takealot.com