No Delivery/ No response

Good Day,

My delivery was suppose to be delivered 21st December 2018, i waited all day and decided to check my order status at 12pm online and saw a note at 10:12am saying my package has been lost in transit.

till now, no call, sms or email to stay what happened. Till now i still don't know what is happening as i recieved no feedback.

the call centre agents keeps hanging up on me. Yesterday 21st Dec i made numerous of calls, emails and even posted on Facebook and still no feedback. I spoke to "Jack L" who asked my account number to credit my account and since the he disappeared into thin air.

This morning i tried calling since after 8am and still no one answers my calls.

so who will be telling my 8 year old son there is no Christmas gift for him???? This is really frustrating and disappointing.

you should also teach you agents customer service as hanging up calls while talking to them is disrespectful!