NO delivery, NO reply to e-mails, NO telephone number

I ordered 2 items on Takealot. Delivery would have been thurday 8 nov but was moved to Friday 9 nov. On Friday only 1 item was delivered and the courier told me the other one will come that day as well. Nothing happened. On Monday I sent an e-mail asking for assistance, again nothing happened, I reply to the e-mail I sent today and still nothing happened. I then made a new ticket and got a reply from Kyle Adams that the second ticket was cancelled and merge with the first. I then asked him what the plan of action is and when can I expect delivery and guest what NO RESPONSE, so for 4 days you could not deliver, could not reply to a e-mail and could not live up to your promise. If you cant deliver then refund me AND GET A TELEPHONE NUMBER OR AFTERCARE SERVICE