No delivery & no reply / feedback

I placed & paid for a order 11/12/17. On 13/12/17 we received a message saying that the address could not be located and that someone would contact us to reschedule the delivery??!!

Guess what?? NO contact has been made! No reply on any of my emails! This is really pathetic. And there is not ONE number listed to contact either Takealot/MrD on. We use the same address when sending / receiving parcels with The Courier Guy as well as Aramex...they seem to find the address without any problems.