RH
Rachel H
1 reviews | Active since Jan 2014
22 Jun 2015, 21:52
No delivery, no refund, no explanations
I placed an order almost a month ago. A week later, the packet was delivered with 7 items missing. There was no indication on the slip that items were missing and the whole shipment was marked \delivered"online. I got no explanation by email or otherwise. After a week"
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takealot.com's replyOfficial
23 Jun 2015, 08:24Hello titiad,
This is quite an unusual situation and we'll gladly look into this as a matter of urgency as this is not how we usually go about doing business. We understand your concern over the situation and apologise for the frustration caused by the lack of communication and the agent not getting back to you with feedback as promised. Please allow our complaints team a bit of time to take this matter up with the relevant departments after which they'll be in touch with an update.
Sincerely,
takealot.com
This is quite an unusual situation and we'll gladly look into this as a matter of urgency as this is not how we usually go about doing business. We understand your concern over the situation and apologise for the frustration caused by the lack of communication and the agent not getting back to you with feedback as promised. Please allow our complaints team a bit of time to take this matter up with the relevant departments after which they'll be in touch with an update.
Sincerely,
takealot.com
takealot.com's reply23 Jun 2015, 08:24
Official
Hello titiad,
This is quite an unusual situation and we'll gladly look into this as a matter of urgency as this is not how we usually go about doing business. We understand your concern over the situation and apologise for the frustration caused by the lack of communication and the agent not getting back to you with feedback as promised. Please allow our complaints team a bit of time to take this matter up with the relevant departments after which they'll be in touch with an update.
Sincerely,
takealot.com
This is quite an unusual situation and we'll gladly look into this as a matter of urgency as this is not how we usually go about doing business. We understand your concern over the situation and apologise for the frustration caused by the lack of communication and the agent not getting back to you with feedback as promised. Please allow our complaints team a bit of time to take this matter up with the relevant departments after which they'll be in touch with an update.
Sincerely,
takealot.com