1 reviews | Active since Mar 2009
No Delivery No Feedback
I ordered something on [URL Removed] on Monday the 30/11/2015 on the 01/12/2015 I received an SMS indicating that the parcel will be delivered before 17:00. At 16:40 on the 01/12/2015 I phoned to find out what the status of my parcel is Nqobile Yeni from Mr D Courier Services then told me she will phone the branch to find out and the phone me back. 17:15 after not receiving any feedback from takealot I decided to go home. 17:30 still nothing I decided to phone again to find out what is going on just to be told that there is technical issues getting through to the branch. Now at this point nobody has bothered to pick up the phone to let me know anything in the mean time I would have been waiting at work. After speaking to Kelvin who is a floor manager I was promised that the parcel will be delivered today before 17:00 it is now almost 16:00 on the 2nd and still no parcel. TAKEALOT GET YOUR ****** ACT TOGETHER!!!
Thank you for taking our complaints team's call earlier to confirm that your delivery has taken place today. We apologise for the poor communication and for not making sure that you are kept up to date on the status of your order. Had this been done we could've avoided this unpleasant experience. We'll make sure to address this with the relevant departments to emphasise the importance of keeping customers up to speed with any developments relating to their orders.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call earlier to confirm that your delivery has taken place today. We apologise for the poor communication and for not making sure that you are kept up to date on the status of your order. Had this been done we could've avoided this unpleasant experience. We'll make sure to address this with the relevant departments to emphasise the importance of keeping customers up to speed with any developments relating to their orders.
Kind Regards,
takealot.com