WO
Winnie O
1 reviews | Active since Apr 2014
22 Dec 2015, 09:55
No Delivery, No Communucation
Order still not received yet, 2 days or actually 4 days late 22 Dec.<br> No feedback from Takealot or courier today as well..<br> Your service is terrible.<br> Please advise on the status of my order.<br> Your website tracking is not updated.<br> If my parcel is now \missing"";no communication.<br> Except for me phoning your call center and speaking to Wendy Matabela who said she cannot tell me how far my parcel was. And that I needed to phone the courier myself.<br> Takealot has really disappointed me with this order.<br> """
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takealot.com's replyOfficial
22 Dec 2015, 12:58Hello WinnieO,
We apologise for the miscommunication that led to our courier attempting delivery at a time when you would not be available. As discussed with our complaints team we have liaised with the responsible courier branch to reschedule your delivery for today before 4pm.
Out team will keep an eye on this delivery to ensure that it is completed as promised.
Sincerely,
takealot.com
We apologise for the miscommunication that led to our courier attempting delivery at a time when you would not be available. As discussed with our complaints team we have liaised with the responsible courier branch to reschedule your delivery for today before 4pm.
Out team will keep an eye on this delivery to ensure that it is completed as promised.
Sincerely,
takealot.com
takealot.com's reply22 Dec 2015, 12:58
Official
Hello WinnieO,
We apologise for the miscommunication that led to our courier attempting delivery at a time when you would not be available. As discussed with our complaints team we have liaised with the responsible courier branch to reschedule your delivery for today before 4pm.
Out team will keep an eye on this delivery to ensure that it is completed as promised.
Sincerely,
takealot.com
We apologise for the miscommunication that led to our courier attempting delivery at a time when you would not be available. As discussed with our complaints team we have liaised with the responsible courier branch to reschedule your delivery for today before 4pm.
Out team will keep an eye on this delivery to ensure that it is completed as promised.
Sincerely,
takealot.com