LJvV
Lucas Jansen van Vuuuren
1 reviews | Active since Jun 2012
14 Jul 2015, 08:33
No Delivery, No Communication, Bad Service
I ordered a book online from [URL Removed]<br> <br> I received an expected date of arrival which was about a month after the purchase.<br> The expected date came and went, and I asked for an update, the new date was given 03.07.2015 , and the same happened.<br> <br> The day came and went with no update or explanation as to what happened or when I can expect my delivery.<br> <br> This is not the service I expect from [URL Removed]<br> <br> Maybe the Merger with Kalahari was not so well orchestrated. <br> <br> Please let me know when I can expect delivery???
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takealot.com's replyOfficial
14 Jul 2015, 08:58Hello lucasjvv,
We're sorry for the poor communication and for not delivering your book to you as expected. This is definitely not the kind of experience we aim to give our customers and we'll address the manner in which your queries were handled with our customer service team. Our complaints team has been instructed to get an update on the status of your delivery ASAP and they'll be in touch with you shortly with feedback.
Sincerely,
takealot.com
We're sorry for the poor communication and for not delivering your book to you as expected. This is definitely not the kind of experience we aim to give our customers and we'll address the manner in which your queries were handled with our customer service team. Our complaints team has been instructed to get an update on the status of your delivery ASAP and they'll be in touch with you shortly with feedback.
Sincerely,
takealot.com
takealot.com's reply14 Jul 2015, 08:58
Official
Hello lucasjvv,
We're sorry for the poor communication and for not delivering your book to you as expected. This is definitely not the kind of experience we aim to give our customers and we'll address the manner in which your queries were handled with our customer service team. Our complaints team has been instructed to get an update on the status of your delivery ASAP and they'll be in touch with you shortly with feedback.
Sincerely,
takealot.com
We're sorry for the poor communication and for not delivering your book to you as expected. This is definitely not the kind of experience we aim to give our customers and we'll address the manner in which your queries were handled with our customer service team. Our complaints team has been instructed to get an update on the status of your delivery ASAP and they'll be in touch with you shortly with feedback.
Sincerely,
takealot.com