No delivery - No communication

Ordered goods - advised arrival date advised as 14 th November 2017. SMS sent to me on 10 th November 2017 advising parcel would arrive before 5.00pm on 14 th November 2017. No delivery received. No communication from Takealot nor Mr Delivery. I called the same evening to be told by Customer Care that my parcel was damaged in transit. Why was I not informed and also what part of the parcel was damaged. Customer care lady Jodie Hamici promised to investigate and get back to me. Still waiting for her call or email - POOR SERVICE. I phoned again on 15 th November 2017 and spoke to Tiffany Patterson - confirmed that parcel was damaged. Why do I have to continue to follow up and why has Mr Delivery not yet communicated with me. I think the overall service is disgusting. WHEN will I receive the replacement order that I have paid for.