NO DELIVERY MADE AS PROMISED - A FULL DAY WASTED WAITING FOR MY FNB CARD ACCOUNT FROZEN

Hi There, I have a complaint to lay with regards to the delivery of my credit card. I have since received messages in February to make arrangements for delivery with Takealot, I have called them more than 10 times, i would be told they will call me back but never did. I got through Tuesday because now my account is frozen as the credit card has expired. I made arrangements for delivery, I was told the card will be delivered today, I asked me what time they were unable to tell me what time it will be delivered. I set off the whole day cancelled all my plans waiting for the card to be delivered. So just after 4pm now I called, the lady tells me the card is at some branch meaning they **** to me. They even sent many sms to notify me the card will be delivered. You wait a minimum of 15minutes for your call to be taken, by the same lady every time I call, meaning they only have one person at their call centre dealing with FNB client. I have lost time waiting for the card the whole day only to be told its still at such branch. This is unacceptable. I did ask them to deliver at the Rustenburg FNB branch so I can collect easily but was told they only deliver at work or home. I am so disappointed and that time my account is frozen I cannot use it. May you please assist in this regard. Ref No. ********** 7