No delivery, late delivery, no feedback, excuses and all...

I have been shopping at takealot since it began way back when. I have had a few snags here and there along the way but nothing like this. So we all work on a budget and as the budget allows we buy certain things in anticipation that we will need them and that we won't have to go into a shop to do it because online shopping and the convenience of it has got our backs. So I went and ordered my childs formula, dog and cat food from takealot allocating funds to the purchase and awaiting delivery. Since I was out of town i rescheduled my delivery for the 30th and was assured that it would arrive and honestly I was not worried because Takealot often does what they say they would. The 30th came and my in house supply of baby formula was running low and I knew I needed what I ordered otherwise I would need to go and buy at the shop what i ordered online which defeits the purpose of online shopping and a budget to be honest. I was in contact with takealot during the day when I saw on the app that my parcel was not out for delivery. Around the afternoon I was informed by Hanro that he had struggled endlessly to get hold of Weltevredenpark Hub but eventually did and was told because of the weight and size of my order they needed a van to deliver it BUT that it would still arrive. At 16:22 i got the notification that the order was out for delivery and would be delivered before 5. At 18:45 nothing had arrived and after struggling endlessly to get hold of takealot AND MR DELIVERY I finally got through to takealot and was informed that the delivery had failed. When I asked why the person could not tell me. I was phoned back and told that he could not get hold of weltevredenpark hub and basically nothing could be done. So I said if you can't deliver the order on the 30th then cancel it. Takealot still had the nerve to phone me today to ask if they can deliver the order that I cancelled the night before before 5???? This after I had to go into the shop to get my child food etc. I am not dissapointed in takealot, I am disgusted and appauled by the level of service recieved and the lack of understanding with my frustration. And to top it off they didnt even offer me anything to make this discomfort and trying to find an open pharmacy at 8 30 in the evening any better. Your smile guarantee is **** and every value you stand for follows with the same ****ness.