1 reviews | Active since Nov 2014
No delivery, just excuses
I had 2 separate orders from Takealot and one was delivered to me on Tuesday. The other was also suppose to be delivered then but it was returned to the warehouse because apparently I could not be contacted. This is a lie because I received NO COMMUNICATION about my delivery from neither Takealot not their delivery service. I have bought from Takealot before using the SAME number and address.<br> My contact number on my profile is well up to date which is why I cannot accept the excuse that I could not be contacted. I was also told by Takealot that the delivery person does NOT call the customer upon delivery/collection, which is exactly what happened with the first order. So why am I being told that my second order couldnt be delivered because I could not be contacted, then come back to say delivery person does not contact the customer???<br> None of this is making sense!! I want my order (***) from Takealot Today!!!!! I have lost all confidence in your services and will no longer be purchasing from you again.
We're sorry for the troubles you've experienced with this delivery. Our standard procedure is to schedule delivery via sms and not with a call. Should we not be able to get hold of you via sms we'll confirm delivery via e-mail. We've gone over the details of this particular delivery and noted that your contact number unfortunately didn't filter through to Mr Delivery, which is why they confirmed delivery via email to the address associated with your account.
We've assigned this matter to our complaints team to investigate why your number didn't pop up on Mr Delivery's side and they'll make sure the necessary corrections are made to prevent this from happening again. We're also in the process of re-scheduling this delivery and will do our best to get this completed ASAP today.
Our team will be in touch to feedback and confirm the delivery details as soon as the necessary arrangements have been made.
Sincerely,
takealot.com
We're sorry for the troubles you've experienced with this delivery. Our standard procedure is to schedule delivery via sms and not with a call. Should we not be able to get hold of you via sms we'll confirm delivery via e-mail. We've gone over the details of this particular delivery and noted that your contact number unfortunately didn't filter through to Mr Delivery, which is why they confirmed delivery via email to the address associated with your account.
We've assigned this matter to our complaints team to investigate why your number didn't pop up on Mr Delivery's side and they'll make sure the necessary corrections are made to prevent this from happening again. We're also in the process of re-scheduling this delivery and will do our best to get this completed ASAP today.
Our team will be in touch to feedback and confirm the delivery details as soon as the necessary arrangements have been made.
Sincerely,
takealot.com