1 reviews | Active since Dec 2015
No delivery information/date change notification
I placed and order on 30/1/2015 on in-stock items with an estimated delivery date of 2/12/2015. Yesterday, 3/12/2015, I phoned Mr. D to find out the status of the delivery. I was then told that the parcel will be delivered via Skynet, and was told that an email will be sent to Skynet for further information and I would be notified of the response. After numerous phone calls, neither Takealot, Mr .D or Skynet could tell me where the parcel is.<br> <br> I have just received email notification at 11:15 that the parcel is with the courier, meaning that it was only picked up from the Cape Town warehouse this morning, two days after the expected delivery, and I live in Gauteng. Upon phoning Takealot, I was then informed that my delivery date would be 7/12/2015, by which time I will be on leave with no one to receive the package. I would like someone to explain to me why I had to waste R120 in airtime just to try and locate my package over a one and a half day period, or why I wasn't notified that the delivery date would change. This is unacceptable.
Thank you for taking Unathi from our complaints team's call to apologise for the delay with you parcel. Once again we're sorry for not communicating the reason for this to you earlier. As explained we are currently experiencing delays with goods in transit between our DCs which is why your promised delivery date has changed to the 7th. We understand that you require this parcel urgently as you'll be on leave at the time of delivery. We have put in a request to prioritise this delivery and will keep you posted on any developments.
Sincerely,
takealot.com
Thank you for taking Unathi from our complaints team's call to apologise for the delay with you parcel. Once again we're sorry for not communicating the reason for this to you earlier. As explained we are currently experiencing delays with goods in transit between our DCs which is why your promised delivery date has changed to the 7th. We understand that you require this parcel urgently as you'll be on leave at the time of delivery. We have put in a request to prioritise this delivery and will keep you posted on any developments.
Sincerely,
takealot.com
