AM
Albert M
1 reviews | Active since Jan 2016
18 Jan 2016, 10:48
No Delivery For my daughters Christmas present
I ordered my daughters Christmas present on the 4th of December 2015, delivery time was set for the 9th of December 2015. It is now the 18th of January 2016 and the package has not even left the dispatch. I have contacted Takealot multiple times in the new year and every time they say they will escalated and then give me feedback. I have not gotten any feedback from any of the people i talked to. i have to phone them and then they keep telling me the issue is being investigated. I really do not know what to do anymore, this is the most frustrating situation I have ever had and still have to go through. I guess service delivery comes second to taking my money and then just ignoring my issue.<br> <br>
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takealot.com's replyOfficial
18 Jan 2016, 14:47Hello albertmostert,
We are terribly sorry for missing the delivery date of your order and for the non communication regarding the whereabouts of your parcel.
Thank you for taking our complaints teams call today and allowing us to investigate, to address the relevant parties for feedback and a solution as soon as possible.
We will be in touch with you shortly to conclude your query according to the discussion you had with us over the phone.
Regards
Takealot.com
We are terribly sorry for missing the delivery date of your order and for the non communication regarding the whereabouts of your parcel.
Thank you for taking our complaints teams call today and allowing us to investigate, to address the relevant parties for feedback and a solution as soon as possible.
We will be in touch with you shortly to conclude your query according to the discussion you had with us over the phone.
Regards
Takealot.com
takealot.com's reply18 Jan 2016, 14:47
Official
Hello albertmostert,
We are terribly sorry for missing the delivery date of your order and for the non communication regarding the whereabouts of your parcel.
Thank you for taking our complaints teams call today and allowing us to investigate, to address the relevant parties for feedback and a solution as soon as possible.
We will be in touch with you shortly to conclude your query according to the discussion you had with us over the phone.
Regards
Takealot.com
We are terribly sorry for missing the delivery date of your order and for the non communication regarding the whereabouts of your parcel.
Thank you for taking our complaints teams call today and allowing us to investigate, to address the relevant parties for feedback and a solution as soon as possible.
We will be in touch with you shortly to conclude your query according to the discussion you had with us over the phone.
Regards
Takealot.com