1 reviews | Active since Oct 2015
No delivery - bad bad service
I have placed an order and pay for it as well on the 1 December 2015. Expected date of delivery 4 December, then delivery date was 7 December. Courier failed to deliver. Then delivery was set for 8 December before 16h00 as requested. No delivery at all!! I have spoken to Ricardo, Simone, Alice and Sue-Ann. <br> Their call centre have an answering machine, I have been holding for 15 minute before an agent answered. Then I waited another 20 minutes in order for the agent to find out what was going on and I were not willing to hold on longer. I have made another call, same procedure, have asked the agent to call me back on my phone. Her answer \Please bare with me"";you have my contact details\"". No call as yet. <br> I am living 300 km from Cape Town. The delivery address for the parcel was set for my daughter who left Cape Town at 16h00 today"
Thank you for taking Maxine from our complaints team's call to apologise for this frustrating experience. This is a far cry from the convenient and hassle free experience we try to give all our customers and we promise we'll do everything we can to get this matter resolved as quickly as possible. Our complaints team is busy liaising with our courier management team to confirm if we can deliver to your alternative address in order to make up for failing to deliver your parcel to you as originally scheduled.
Maxine will keep you updated on any developments and will monitor this situation to ensure that it is concluded soonest.
Sincerely,
takealot.com
Thank you for taking Maxine from our complaints team's call to apologise for this frustrating experience. This is a far cry from the convenient and hassle free experience we try to give all our customers and we promise we'll do everything we can to get this matter resolved as quickly as possible. Our complaints team is busy liaising with our courier management team to confirm if we can deliver to your alternative address in order to make up for failing to deliver your parcel to you as originally scheduled.
Maxine will keep you updated on any developments and will monitor this situation to ensure that it is concluded soonest.
Sincerely,
takealot.com