JH
Justin H
1 reviews | Active since Sept 2013
10 Nov 2015, 15:31
No delivery as promised
I have usually had very good service from Takealot, although this time im a bit frustrated i placed an order on 05/11 for some christmas lights and a gift (order number ***) the sms received said delivery will be by Monday afternoon but on Monday only 1 of the 3 parcels arrived, i have called the call centre twice already and both times the agents have confirmed that it has been escalated onto the delivery department but no feedback has been received from them. i need to know when i can expect the delivery, so that i can make arrangements, as i am on leave Thursday and Friday.
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takealot.com's replyOfficial
10 Nov 2015, 16:19Hello Justinvh,
We're sorry for dropping the ball this time around and for the unnecessary concern caused by not being able to confirm delivery of your two outstanding items. This is unacceptable and your enquiry should have been escalated to the relevant department sooner so that we could provide you with the necessary feedback and assistance to get this delivery completed.
Our complaints team is busy liaising with our couriers to make arrangements for delivery first thing in the morning. They'll be in touch to confirm once the necessary arrangements have been made.
Sincerely,
takealot.com
We're sorry for dropping the ball this time around and for the unnecessary concern caused by not being able to confirm delivery of your two outstanding items. This is unacceptable and your enquiry should have been escalated to the relevant department sooner so that we could provide you with the necessary feedback and assistance to get this delivery completed.
Our complaints team is busy liaising with our couriers to make arrangements for delivery first thing in the morning. They'll be in touch to confirm once the necessary arrangements have been made.
Sincerely,
takealot.com
takealot.com's reply10 Nov 2015, 16:19
Official
Hello Justinvh,
We're sorry for dropping the ball this time around and for the unnecessary concern caused by not being able to confirm delivery of your two outstanding items. This is unacceptable and your enquiry should have been escalated to the relevant department sooner so that we could provide you with the necessary feedback and assistance to get this delivery completed.
Our complaints team is busy liaising with our couriers to make arrangements for delivery first thing in the morning. They'll be in touch to confirm once the necessary arrangements have been made.
Sincerely,
takealot.com
We're sorry for dropping the ball this time around and for the unnecessary concern caused by not being able to confirm delivery of your two outstanding items. This is unacceptable and your enquiry should have been escalated to the relevant department sooner so that we could provide you with the necessary feedback and assistance to get this delivery completed.
Our complaints team is busy liaising with our couriers to make arrangements for delivery first thing in the morning. They'll be in touch to confirm once the necessary arrangements have been made.
Sincerely,
takealot.com