No Delivery - Apparently My Problem

I didn't want to complain as I have mostly had amazing service from Takealot, but it's been a week and apparently the service is only good if things go according to plan. If something goes wrong you get lies and empty promises. My parcel was supposed to be delivered Friday the 24th before 3. Didn't arrive, got a message over the weekend to say it would arrive on Monday the 27th before 3 - it didn't arrive. Since then I have been contacting Takealot and their courier company Mr Delivery on a daily basis, with promises that my parcel would be deliver by 12 or 3 or before close of business. I was told they had trouble delivering the item as they could not get hold of me, I was also told that the driver was close but since my company was closing they'd deliver the next day. Imagine my surprise when Mr Delivery finally told the truth and said they don't have the parcels. I've told Takealot that Mr Delivery doesn't even have the parcel and my reply e-mail was the courier company will be delivering my parcel today. Phoned Mr Delivery they don't have the parcel! So everyone is lying to me, it's a week later and I don't have my parcel! Stuck in the middle with no help!