1 reviews | Active since Aug 2009
No delivery and unhelpful staff
I placed an order on Monday. Jump starter, camping poles, and 2 other items. Order number ***. Everything was in stock and the expected delivery date was 2 December 2015.<br> Monday evening I received an sms confirming delivery for Tuesday. <br> Tuesday nothing happened, so I waited for Wednesday, as that was the said delivery date. <br> Wednesday came and again no delivery happened. <br> <br> I phoned Takealot, spoke to Melissa. I explained that I need the goods as I am on leave from Thursday. She promised that the goods will be delivered by Thursday before 13:00. <br> <br> Thursday by 13:20 no delivery, so I phoned again. I spoke to Tracy, and was informed that the goods is still at the branch and I can go and pick it up. <br> <br> On my way to Mr Delivery, I received a call informing me that the goods are not at the branch anymore and will be delivered to me by 20:00. There I was absolutely no understanding that I needed this goods before I go on leave. I must now go and pick up the goods this morning. Why do you even have a delivery option? This was really a bad experience, and the 2 people I spoke to yesterday just made the situation worst.
Thank you for taking our complaints team's call to apologise for the bad experience you've had with this order. We're sorry for not delivering your parcel to you as promised in the first place. Had this been done you would not have had to go through this frustrating experience. Once again we'd like to apologise for the miscommunication with regards to your parcel's whereabouts and for messing you around in the process. We will address the manner in which your query was dealt with with the relevant individuals. As confirmed, arrangements have been made for you to collect your parcel from the delivery branch.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to apologise for the bad experience you've had with this order. We're sorry for not delivering your parcel to you as promised in the first place. Had this been done you would not have had to go through this frustrating experience. Once again we'd like to apologise for the miscommunication with regards to your parcel's whereabouts and for messing you around in the process. We will address the manner in which your query was dealt with with the relevant individuals. As confirmed, arrangements have been made for you to collect your parcel from the delivery branch.
Sincerely,
takealot.com