MG
Marcoleen G
1 reviews | Active since Sept 2013
28 Oct 2015, 12:55
No delivery and overcharged
On Friday 23.10.2015 I placed an order for a book my daughter need I was told same day delivey is R85.00 which is not to bad but we are already by Wednesday and no delivery, I was told today the cost will still be R186.00 even if I am paying COD and that R85.00 will be credited to my account for my next order are they mad I will not buy anything from them again or recommend them to anybody the service is bad and they want you money and do not want to credit you on something you did not receive please did they go to school because really this is a bid much
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takealot.com's replyOfficial
28 Oct 2015, 13:07Hello Marco2013,
We're sorry for not delivering your book to you as expected and for the disappointing outcome of this order. Our complaints team will liaise with the relevant courier branch to find out why delivery was missed and to make sure this is delivered to you ASAP. They'll also address this matter with our finance department to see how we can assist with your refund request.
We're sorry for letting you down like this and we'll do our best to get this matter straightened out as quickly as possible. Our team will be in touch with you as soon as they've received feedback from the relevant departments to assist.
Sincerely,
takealot.com
We're sorry for not delivering your book to you as expected and for the disappointing outcome of this order. Our complaints team will liaise with the relevant courier branch to find out why delivery was missed and to make sure this is delivered to you ASAP. They'll also address this matter with our finance department to see how we can assist with your refund request.
We're sorry for letting you down like this and we'll do our best to get this matter straightened out as quickly as possible. Our team will be in touch with you as soon as they've received feedback from the relevant departments to assist.
Sincerely,
takealot.com
takealot.com's reply28 Oct 2015, 13:07
Official
Hello Marco2013,
We're sorry for not delivering your book to you as expected and for the disappointing outcome of this order. Our complaints team will liaise with the relevant courier branch to find out why delivery was missed and to make sure this is delivered to you ASAP. They'll also address this matter with our finance department to see how we can assist with your refund request.
We're sorry for letting you down like this and we'll do our best to get this matter straightened out as quickly as possible. Our team will be in touch with you as soon as they've received feedback from the relevant departments to assist.
Sincerely,
takealot.com
We're sorry for not delivering your book to you as expected and for the disappointing outcome of this order. Our complaints team will liaise with the relevant courier branch to find out why delivery was missed and to make sure this is delivered to you ASAP. They'll also address this matter with our finance department to see how we can assist with your refund request.
We're sorry for letting you down like this and we'll do our best to get this matter straightened out as quickly as possible. Our team will be in touch with you as soon as they've received feedback from the relevant departments to assist.
Sincerely,
takealot.com