No delivery and no refund in sight

I placed an order with Takealot on 14 December 2017 which should have been delivered by 17h00 on 18 December 2017 by Skynet. The package was never delivered. I eventually requested a refund and am still waiting. Two weeks later. All I ever hear from Takealot is that they are following up. Skynet just does not bother. Seriously.

Major lack of service from both Takealot and Skynet.