No Delivery and No Refund

Pathetic service Both from the 3rd party delivery to their consultants . Ordered items from Takealot which I was notified that they will deliver on the 7th of December 2018 before 17:00 So I waited hoping they would meet their deadline. 17:15 I called the call center to find out what is happening Nomahlubi Daweti told me she would escalate and email or call me. She didn’t. At 17:30 I called again and spoke to Darian Booysen and he escalated and confirmed that they not coming and will attempt Monday the 10 of December 2018 I lost my mind because I spent the whole day waiting for them and they didn’t bother to tell me they not coming. They do not state why they couldn’t come. How disrespectful. They sent me communication that they will deliver on the 7th and I made means to be home then they decide otherwise. Who will be here on Monday???? They don’t even bother to call and find out. Am I unemployed??? Do I not have to be at work???? The part of the apology on the phone is that they using 3rd party delivery. Like do I care??? I asked them to organize a refund since they failed to deliver They can’t??? Like what the hell, is this theft??? Somebody help Last person I spoke to is Renaldo Smith and I’m crossing finger as he will ALSO ESCALATE for a sooner date than Monday. I am upset because they failed to provide communication as to why they made me wait for nothing and they fail to arrange a refund. I HAVE A JOB TOO YOU KNOW