1 reviews | Active since Nov 2012
No delivery and feedback
Hi<br> <br> I am very frustrated about this matter. I purchased and paid for a cell phone the day my old one broke and figured that I can manage to go without one for the week.<br> <br> I became concerned about the delivery of my order when I noticed the online delivery status was not changing. After emailing your info centre about this matter the responses I got was a disgrace. The first person said the matter will be escalated and he/she will get back to me (that never happened) and the second person did not give me helpful feedback (is being ordered from the supplier.. that's obvious when will is see it). <br> <br> Please give me information that I can work with so that I can decide on whether to cancel my order or not.<br> <br> When will this item be delivered now? Friday 14th of August 2015 has passed.<br> <br> It's a disgrace to keep your customer in the dark, I should have been informed of the delay or possible delay the moment you people released that you won't make it.<br> <br>
We're sorry for not delivering your phone to you as expected and for the frustrating experience you've had with our call centre. It seems like there is a delay with the delivery from our supplier and we'll need to liaise with the product buyer on Monday to get an update on the stock's status. We apologise for how this matter was handled and agree that the least we should've done was update you when it became apparent that we weren't going to be able to deliver as expected.
Our complaints team will address this with the buyer and the agents who initially assisted you and they'll feedback to you on the expected delivery date as soon as they've been in touch with the buyer.
Sincerely,
takealot.com
We're sorry for not delivering your phone to you as expected and for the frustrating experience you've had with our call centre. It seems like there is a delay with the delivery from our supplier and we'll need to liaise with the product buyer on Monday to get an update on the stock's status. We apologise for how this matter was handled and agree that the least we should've done was update you when it became apparent that we weren't going to be able to deliver as expected.
Our complaints team will address this with the buyer and the agents who initially assisted you and they'll feedback to you on the expected delivery date as soon as they've been in touch with the buyer.
Sincerely,
takealot.com