MW
Maurae W

1 reviews | Active since Mar 2009

21 Dec 2015, 11:02

No delivery after repeated requests

Goods ordered on the 15th December. Considering that there might not be anyone at home on the 17th and 18th I requested delivery on Saturday. On the 16th at 08h00 I got a phone call asking if they could deliver on the 16th by 17h00, I agreed and got an sms as confirmation. We ensured that someone was at home the whole day and the bell was working but the goods were not delivered. I sent an email the next morning and was told that the goods would be delivered on Saturday 19th. Again I got a confirmation that the goods would be delivered at 17h00. Just to make sure I again made sure that there was someone there the whole day. Again NO Delivery and the tracking has not been updated.<br> <br> This is the kind of service that Kalahari used to give so I wonder who took over whom? In the meantime, no Christmas presents.<br> <br> My advice to everyone, do not buy anything from Takealot if you don't have weeks to wait for delivery.

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Replies (1)
takealot.com
takealot.com's reply21 Dec 2015, 13:15
Official
Hello mwooding,

We're sorry for messing you around with this order's delivery. The last thing we want to do is waste your time like this. Thank you for taking our complaints team's call to apologise for the poor experience. As discussed we've made arrangements for your delivery to take place today. Our complaints team will monitor the progress of this matter to ensure that it is concluded as promised.

We'll also liaise with the responsible courier branch to get clarity on why they failed to deliver your parcel twice. Our team will revert back to you as soon as they've received feedback on the matter.

Sincerely,
takealot.com