LB
Leoni B
1 reviews | Active since Jul 2011
25 Nov 2015, 20:58
No delivery after numerous complaints
Only 1 item in my order of 5 items was delivered. I immediately complained and after each complaint Mr Delivery in Bryanston contacts me and says the item will be delivered the next day but still no delivery after almost 2 weeks. Takealot promised delivery by latest last Wednesday. I need confirmation on when my stuff will be delivered and no empty promises anymore
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takealot.com's replyOfficial
26 Nov 2015, 07:42Hello LILAB1986,
We understand your frustration with this partial delivery and apologise for the concern this has caused. We should have communicated the reason for only delivering one item to you prior to auctioning this to avoid confusion. We've instructed our complaints team to liaise with our DC and the relevant courier to confirm why this delivery was split. They'll also make sure that the remaining items in your order are delivered ASAP.
Our team will be in touch with you this morning to feedback and assist with this matter.
Sincerely,
takealot.com
We understand your frustration with this partial delivery and apologise for the concern this has caused. We should have communicated the reason for only delivering one item to you prior to auctioning this to avoid confusion. We've instructed our complaints team to liaise with our DC and the relevant courier to confirm why this delivery was split. They'll also make sure that the remaining items in your order are delivered ASAP.
Our team will be in touch with you this morning to feedback and assist with this matter.
Sincerely,
takealot.com
takealot.com's reply26 Nov 2015, 07:42
Official
Hello LILAB1986,
We understand your frustration with this partial delivery and apologise for the concern this has caused. We should have communicated the reason for only delivering one item to you prior to auctioning this to avoid confusion. We've instructed our complaints team to liaise with our DC and the relevant courier to confirm why this delivery was split. They'll also make sure that the remaining items in your order are delivered ASAP.
Our team will be in touch with you this morning to feedback and assist with this matter.
Sincerely,
takealot.com
We understand your frustration with this partial delivery and apologise for the concern this has caused. We should have communicated the reason for only delivering one item to you prior to auctioning this to avoid confusion. We've instructed our complaints team to liaise with our DC and the relevant courier to confirm why this delivery was split. They'll also make sure that the remaining items in your order are delivered ASAP.
Our team will be in touch with you this morning to feedback and assist with this matter.
Sincerely,
takealot.com