1 reviews | Active since Jul 2015
No delivery after continuous delays and promises
I ordered a Nikon D610 from Takealot online on 30 June 2015 and paid for it via EFT. Order ***. I e-mailed the proof of payment to takealot on 30 June 2015 at 13:31 and added my mobile number to email body.<br> At 13:56 on 30 June 2015 Mishkaah Salie from Takealot rep**** to my email, acknowledging receipt of proof of payment. <br> On 02 July 2015 I phoned Takealot to enquire on delivery. I spoke to Riyaad who informed me I haven't paid, then he managed to track my payment and provided reference number 789419. He told me their systems did not pick it up.<br> On 2 July I phoned customer care (***) Spoke to Lizaan who told me no stock in Cape Town, otherwise she would have despatched the product the very day. She advised me that a shipment in is en-route from Johannesburg and she would phone me on Monday 06 July to make sure I receive camera asap - I got no call.<br> Today I got this email (no call): Dear Adrian , We are terribly sorry but the item is no longer available. We have cancelled the item and app**** credit to your account. I spoke to Sarah (manager) at Takealot earlier today. They have stock but she is trying to get me the item at a reduced rate, as the prize has now increased
We're sorry for the frustrating experience you've had with this order. The reason for the initial payment delay was due to the wrong reference number being used for the payment. However, had we paid closer attention we could've picked up on this mistake when you first sent the proof of payment and get payment authorised sooner. We'll take this up with the agents involved and coach them on how better to assist with a similar situation in future. We apologised that it's taken several e-mails to get this matter addressed, but are happy to inform you that a new order has been created for your camera and we'll do our best to get this delivered to you soonest.
Our complaints team will be in touch shortly to confirm the order details.
Sincerely,
takealot.com
We're sorry for the frustrating experience you've had with this order. The reason for the initial payment delay was due to the wrong reference number being used for the payment. However, had we paid closer attention we could've picked up on this mistake when you first sent the proof of payment and get payment authorised sooner. We'll take this up with the agents involved and coach them on how better to assist with a similar situation in future. We apologised that it's taken several e-mails to get this matter addressed, but are happy to inform you that a new order has been created for your camera and we'll do our best to get this delivered to you soonest.
Our complaints team will be in touch shortly to confirm the order details.
Sincerely,
takealot.com